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Need a hand with HealthPulse? Send us a note and include your iOS version, device model, and a short description of what you were trying to do.
Frequently asked questions
HealthPulse isn't reading my Apple Health data
Open the iPhone Settings app, tap Apps > Health > Data Access & Devices > HealthPulse, and make sure the categories you want to see are turned on. Restart the app after changing permissions.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name at the top, then Subscriptions. Find HealthPulse and tap Cancel Subscription. Your access continues until the end of the current billing period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the HealthPulse purchase, and request a refund.
My data isn't syncing across devices
Make sure you're signed into the same Apple ID on each device, that iCloud Drive is enabled in iOS Settings, and that HealthPulse iCloud sync is turned on inside the app's Settings screen. Sync can take a few minutes after you make changes.
How do I delete all my HealthPulse data?
You can delete the app from your device to remove local data. To remove synced data, go to iOS Settings > [Your Name] > iCloud > Manage Account Storage and remove HealthPulse data. To request deletion of any analytics data tied to your installation, email us.
Does HealthPulse share my health data?
No. Your health data stays on your device and in your private iCloud. Read more in our Privacy Policy.
Is HealthPulse a medical device?
No. HealthPulse is a wellness and fitness tool. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical questions.
Still stuck?
Email support@healthpulse.app with screenshots if you can. We'll get back to you.